Legal
The terms governing your use of the Praxis platform and website.
Last updated: 10 September 2026
These Terms of Use govern access to and use of the websites, software, applications, platforms, reports, regulatory intelligence tools and other products and services made available by Praxis Systems Sdn. Bhd. (202601029878 (1691973-D)). They form a binding business-to-business agreement between Praxis and the Customer.
Praxis Systems Sdn. Bhd.
7-2, Plaza Danau 2, Jalan 2/109F
Taman Danau Desa
Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia
Legal notices and enquiries: legal@praxissystems.my
By creating an account, clicking to accept these Terms, signing or accepting an Order Form, purchasing a Service, or accessing or using the Services, the Customer agrees to these Terms.
If an individual uses the Services for a company, law firm, professional practice, partnership, organisation or other entity, that individual represents that they have authority to bind the entity. In that case, Customer, you and your refer to that entity. A person without that authority must not accept or use the Services on the entity's behalf.
The individual accepting these Terms must be at least 18 years old and legally capable of entering a binding contract.
The Services are designed for businesses, legal and professional practices, privacy and compliance professionals, consultants, corporate teams and other professional or institutional users. They are not offered primarily for personal, domestic or household use.
The Customer represents that it acquires and uses the Services for purposes connected with its trade, business, profession or organisation. Praxis may require reasonable evidence of that status, including an organisation registration number or equivalent business information.
Nothing in these Terms excludes a right or remedy that applicable law does not permit the parties to exclude.
Authorised User means an individual whom the Customer permits to use the Services under its account.
Customer Data means information, documents, evidence, content and other data submitted to, stored in or processed through the Services by or for the Customer.
Customer Confidential Information means Customer Data and other non-public information disclosed by or for the Customer that is identified as confidential or should reasonably be understood as confidential.
DPA means the Praxis Data Processing Agreement incorporated into these Terms when Praxis processes personal data for the Customer.
Order Form means a quotation, proposal, checkout selection, subscription record or order form accepted by both parties that identifies purchased Services or commercial terms.
Outputs means reports, assessments, scores, classifications, recommendations, citations, summaries, verification records and other results generated or presented through the Services.
Praxis means Praxis Systems Sdn. Bhd.
Services means present and future Praxis-branded websites, applications, software, regulatory intelligence systems, assessment tools, research services, reporting systems, monitoring services, verification services, registries and related products made available by Praxis.
Different Services may have different functionality, usage limits, capacity rules, technical requirements, pricing or additional terms. Praxis may improve, modify or replace features as the Services evolve. Praxis will not materially reduce the core functionality of a paid Service during the Customer's current committed term without at least 30 days' prior notice, unless the change is necessary for security, legal compliance or to address an urgent technical risk.
If Praxis permanently discontinues a paid Service during a prepaid term without a reasonably equivalent replacement, Praxis may terminate the affected Service and refund prepaid fees attributable to the unused portion. This is the Customer's exclusive remedy for that discontinuation, except where applicable law requires otherwise.
Praxis is a regulatory intelligence technology company. Praxis is not a law firm and does not provide legal advice, legal representation or professional certification.
Outputs support research, assessment, comparison, evidence gathering, risk identification, compliance workflows, reporting and monitoring. They do not replace professional judgment or constitute legal advice. Use of the Services does not create a solicitor-client, attorney-client, fiduciary or advisory relationship between Praxis and the Customer or the Customer's clients.
The Customer remains responsible for reviewing relevant facts, assumptions, evidence, citations, legislation and regulatory sources; deciding whether an Output is appropriate; obtaining professional advice where appropriate; and making, approving and signing off all final legal, regulatory, professional and compliance decisions. No Output by itself guarantees or establishes compliance.
Praxis may use legislation, regulations, regulatory guidance, court decisions, governmental publications, official databases and other public or authoritative sources. Laws, interpretations, guidance and sources may change without notice.
Praxis uses reasonable efforts to provide reliable and appropriately sourced regulatory intelligence but does not warrant that every source, citation, position or jurisdictional assessment is always complete, error-free or current. The Customer should review material sources before using an Output for professional advice, a regulatory submission or a material business decision.
A Service that expressly includes regulatory monitoring provides updates only within its stated scope. Use of another Service does not imply continuous monitoring of every relevant legal change.
Certain Services use artificial intelligence, machine learning, natural-language processing or other automated systems to assist with research, classification, extraction, assessment and generation of Outputs. Such systems may produce incomplete, incorrect or contextually inappropriate results and remain subject to appropriate human review.
Praxis does not use Customer Data or Customer Confidential Information to train Praxis general-purpose artificial intelligence models or third-party general-purpose artificial intelligence models. Praxis may process Customer Data through automated systems only as reasonably necessary to provide, secure and maintain the Services, subject to these Terms, the Privacy Notice and the DPA.
Praxis may change models, software components or technical methods if the change does not materially reduce contracted functionality or applicable data-protection commitments.
Access must be through individually assigned accounts unless Praxis expressly agrees otherwise. Credentials may not be shared between individuals. Customer administrators may add, remove and manage Authorised Users within applicable subscription and capacity limits.
The Customer must ensure its Authorised Users comply with these Terms; maintain accurate account information; keep credentials and authentication methods confidential; use multi-factor authentication where available; promptly remove access that is no longer needed; and immediately notify Praxis of known or suspected compromise.
Activities performed through the Customer's account will be treated as authorised unless Praxis has been notified of unauthorised access or the circumstances reasonably indicate otherwise.
An Order Form may specify Services, term, capacity, price, billing schedule, usage entitlements, implementation arrangements and additional terms. If documents conflict, the order of precedence is: first, an Order Form, but only where it expressly modifies the relevant term; second, the DPA for personal-data processing; and third, these Terms.
A purchase order or other Customer document does not modify this agreement unless Praxis expressly agrees in writing.
Paid Services may be provided through annual subscriptions, recurring capacity arrangements or one-time purchases.
An annual subscription is a commitment for the stated annual term. It may be paid annually in advance or, where offered, by monthly payments in advance. Monthly payment of an annual subscription is a billing arrangement only and does not create a month-to-month subscription. The checkout screen and Order Form must state this clearly before purchase.
Additional elastic, burst or variable capacity may be purchased where available and, unless stated otherwise, is prepaid monthly.
Per-report, per-assessment or other one-time Services must be paid before the relevant Output is generated or made available unless Praxis agrees otherwise.
Praxis may offer free or discounted trials. Trial duration, features and limits will be stated at registration. Trial Services are provided for evaluation, may have reduced functionality and may be changed or withdrawn on reasonable notice.
A trial will not convert to a paid plan unless the Customer affirmatively selects a paid plan, confirms its price and billing term, and provides or confirms a payment method. If the Customer does not complete that opt-in, access may end when the trial expires. Trial data may be deleted after the export and retention period notified at registration or otherwise under the DPA.
A recurring subscription renews for the renewal period stated in the Order Form or checkout unless automatic renewal is disabled or the Customer gives timely notice of non-renewal.
For an annual subscription, Praxis will email the Customer's designated billing or administrative contact at least 30 days before a renewal charge or renewal date. The notice will identify the renewal date, Services being renewed and price then applicable. The Customer must keep its contact details current.
Disabling automatic renewal does not end the current committed term. A renewal payment already processed is non-refundable except under these Terms, an Order Form or applicable law.
The Customer must pay the fees in the applicable checkout or Order Form. Unless stated otherwise, fees exclude Malaysian Sales and Service Tax and other applicable taxes, which will be added where required. The Customer is responsible for taxes on its purchase or use, other than taxes on Praxis's income.
Praxis may accept direct invoice, bank transfer, credit or debit card and third-party payment services. A payment provider's terms and privacy practices may also apply.
If an undisputed amount remains overdue for seven days, Praxis may suspend affected Services until payment. Suspension does not cancel a committed subscription or reduce fees already due.
Praxis may change prices. For an existing fixed-term subscription, a price change ordinarily applies only at renewal. Praxis will give at least 30 days' prior email notice of a renewal price increase. This notice may be combined with the renewal notice.
A price may change during a term only if the Customer purchases additional Services or capacity, the parties agree, a tax or governmental charge changes, or the change is required by law.
A first-time Customer that buys an annual plan through a self-service online checkout may cancel within seven days after purchase for a full refund if the Customer has not substantially used the Service, generated a paid Output, exported a report or consumed material paid capacity. This contractual cooling-off right does not limit any mandatory right under law.
The Customer may disable automatic renewal at any time, effective at the end of the current committed term. An annual subscription billed monthly remains payable for the full annual term.
The Customer may request early cancellation at legal@praxissystems.my for a genuine and material exceptional circumstance, including a prolonged force majeure event that materially prevents use. Approval must be in writing and will state the effective date and amounts remaining payable. Unless Praxis agrees otherwise, fees already paid and accrued charges are non-refundable, and future charges after the approved effective date stop.
Certain Services are licensed by active client matter, workspace, assessment, case or another capacity unit. Unless the applicable Service states otherwise, one active workspace corresponds to one client or matter; an active workspace consumes one unit; archiving may release capacity; an archived workspace may remain read-only; and reactivation consumes capacity again.
The Customer must not use archiving, reactivation, duplicate accounts or account manipulation primarily to circumvent purchased capacity. When a workspace is reactivated for a new assessment, prior assessment answers or conclusions are not automatically imported. The new assessment must be completed on current facts and evidence and becomes the current assessment. Historical records may be retained separately where the Service provides that feature.
Subject to payment and compliance, Praxis grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the applicable term to access and use the Services for legitimate internal business and professional purposes. Authorised Users may exercise that right for the Customer. No other rights are granted.
The Customer and its Authorised Users must not use the Services unlawfully; access another customer's account or data; share credentials; circumvent usage or capacity restrictions; reverse engineer or discover non-public source code or algorithms except where law prohibits that restriction; scrape or reproduce substantial portions except through authorised functionality; introduce malicious code; impair security or availability; infringe rights; resell the Services as a competing hosted platform; use Praxis methodologies, taxonomies, templates or platform structures to develop or train a competing product; or misrepresent an Output as certified or endorsed by Praxis or a regulator where no such certification exists.
This restriction does not prevent a professional Customer from using legitimate Outputs for its own clients.
Praxis does not acquire ownership of Customer Data. The Customer retains its rights and grants Praxis a limited right to host, copy, transmit, process, analyse and use Customer Data only to provide the Services, follow authorised instructions, maintain and secure the Services, provide support, comply with law and exercise legal rights.
The Customer is responsible for the legality, accuracy and quality of Customer Data; for having authority, notices, consents or other lawful grounds to submit it; and for avoiding unnecessary or prohibited data. Praxis may remove or restrict manifestly unlawful content after notice where practicable.
Where Praxis determines the purposes and means of processing account, billing, security or business-contact personal data, Praxis acts as data controller and the Privacy Notice applies. Where Praxis processes personal data in Customer Data on the Customer's documented instructions, Praxis acts as data processor or subprocessor and the DPA applies.
The Customer must not instruct Praxis to process personal data unlawfully. If an instruction appears to breach applicable data-protection law, Praxis may suspend that instruction while the parties address it.
Praxis will maintain reasonable technical and organisational safeguards appropriate to the nature of the Services and data. No system is completely secure, and the Customer must use available security controls and notify Praxis immediately of suspected compromise.
If Praxis becomes aware of a suspected Personal Data Breach affecting Customer Personal Data for which Praxis acts as processor, Praxis will notify the affected Customer without undue delay and in any event within 24 hours, to the extent legally permitted. Initial information may be incomplete and will be supplemented as it becomes available. The Customer remains responsible for its controller notifications unless the law imposes a duty directly on Praxis.
Where Praxis is the data controller and a breach causes or is likely to cause significant harm, Praxis will notify the Personal Data Protection Commissioner as soon as practicable and within 72 hours after becoming aware, and notify affected individuals without unnecessary delay and within seven days after notifying the Commissioner, subject to applicable law and official guidance.
Each party must protect the other's Confidential Information using at least reasonable care and may use it only for this agreement. Disclosure is permitted to personnel, professional advisers and service providers who need to know and are bound by confidentiality, or where required by law. Where legally permitted, the receiving party will give prior notice of compelled disclosure and disclose only what is required.
Confidential Information excludes information lawfully public without breach, already known without restriction, independently developed without use of the information, or lawfully received from a third party.
After completion of the applicable termination process, Praxis will use reasonable efforts to prepare a downloadable archive of Customer Data and email a download link within 48 hours, subject to security verification and circumstances outside reasonable control. The Customer has 30 days beginning when Praxis sends that email to retrieve the archive.
After that period, Praxis may delete Customer Data from active systems except where retention is required by law, needed for legal claims or security investigation, relates to an independent controller purpose, or is otherwise agreed. Backup deletion is governed by the DPA. The Customer is responsible for downloading the archive before the link expires.
Praxis Integrity or a successor verification service may retain a limited verification record after Customer Data is deleted. The record may include a cryptographic hash, report identifier, issue date, validity period, status and limited non-personal verification metadata. It is intended to confirm integrity or validity status and not to reconstruct the underlying Customer Data.
Praxis may retain such a record while reasonably necessary for verification, security, fraud prevention and the integrity of the registry. If it contains personal data, the Privacy Notice applies.
Praxis and its licensors retain all rights in the Services, software, user interfaces, methodologies, scoring systems, taxonomies, templates, workflows, database structures, documentation, branding and reusable components. No ownership transfers to the Customer.
Subject to payment and these Terms, the Customer may use, download, reproduce and provide its legitimate Outputs to its clients, advisers, auditors and regulators for its business and professional purposes. The Customer does not acquire rights in underlying Praxis technology or reusable methodology merely because they appear in an Output.
If the Customer voluntarily provides ideas or feedback, Praxis may use them without restriction or payment provided it does not identify the Customer or disclose Customer Confidential Information without permission.
The Services may interoperate with third-party services or link to external content. Praxis is not responsible for third-party services, terms, security or availability. The Customer's use of them is governed by the relevant third party. Praxis remains responsible for its obligations concerning authorised subprocessors under the DPA.
Praxis will use commercially reasonable efforts to maintain availability and provide support through stated channels. The Services may be unavailable for maintenance, updates, security action, telecommunications or utility failure, third-party infrastructure events, force majeure or other circumstances outside reasonable control.
No uptime percentage, service credit, recovery-time objective or recovery-point objective applies unless expressly stated in an Order Form or separate service-level agreement. Praxis may perform emergency maintenance without advance notice and will provide notice of planned material maintenance where reasonably practicable.
Praxis may suspend affected access where reasonably necessary for overdue payment, a security threat, unlawful activity, material breach, misuse, protection of other customers or the platform, or compliance with a binding legal or regulatory requirement. Where practicable, Praxis will give notice and an opportunity to cure. Suspension will be proportionate and limited to what is reasonably necessary.
Each party warrants that it has authority to enter this agreement. Praxis warrants that it will provide paid Services with reasonable care and skill.
Except as expressly stated and to the maximum extent permitted by law, the Services and Outputs are provided as available. Praxis disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement arising from Customer Data or combinations not supplied by Praxis, and uninterrupted or error-free operation. Praxis does not warrant that use of an Output alone establishes compliance.
The Customer will defend and indemnify Praxis and its officers and personnel against a third-party claim, loss and reasonable cost arising from unlawful Customer Data, the Customer's infringement of third-party rights, or material misuse of the Services, to the extent caused by the Customer or its Authorised Users.
Praxis must promptly notify the Customer, allow the Customer to control the defence and settlement, and provide reasonable cooperation. The Customer may not admit liability for Praxis or impose a non-monetary obligation on Praxis without consent. The indemnity does not apply to the extent a claim was caused by Praxis's breach, fraud, gross negligence or wilful misconduct.
Praxis will defend the Customer against a third-party claim that the Customer's authorised use of a paid Service directly infringes a Malaysian patent, copyright or trade mark, and will pay damages finally awarded or settlements approved by Praxis.
This indemnity does not cover claims caused by Customer Data; modification not made by Praxis; combination with items not supplied or approved by Praxis; continued use after Praxis provides a non-infringing alternative; use outside the agreement; or open-source components used in accordance with their licences.
Praxis may procure continued use, modify or replace the affected Service, or terminate it and refund prepaid fees for the unused portion. This section states the Customer's exclusive remedy for covered infringement claims and is subject to the liability cap in section 33.
The Customer must promptly notify Praxis of the claim, allow Praxis to control the defence and settlement, and provide reasonable cooperation at Praxis's expense. Praxis may not settle a claim in a way that admits liability by the Customer or imposes a non-monetary obligation on the Customer without the Customer's consent.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profit, revenue, opportunity, goodwill, anticipated savings or data, except that this does not exclude amounts payable to a third party under an express indemnity.
Each party's total aggregate liability arising out of or relating to the Services, these Terms, all Order Forms and the DPA will not exceed the fees paid or payable by the Customer for the affected Services during the 12 months immediately before the event giving rise to the claim. The cap is shared across those documents and does not create separate caps.
Nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, gross negligence or wilful misconduct, breach of confidentiality to the extent a cap is prohibited by law, or any liability that cannot lawfully be limited or excluded. Payment obligations are not limited by this section.
These Terms begin when accepted and continue while the Customer uses a Service. Either party may terminate an affected Service for material breach if the breach is not cured within 30 days after written notice. A party may terminate immediately where the breach is incapable of cure, involves serious unlawful or security misconduct, insolvency, or continued performance would be unlawful.
Termination does not affect accrued rights or payment obligations. Sections intended by their nature to survive do so, including confidentiality, ownership, indemnities, liability, export and deletion, governing law and general provisions.
Praxis may update these Terms for legal, regulatory, security, operational or product reasons. A change that materially and adversely affects an existing paid Customer will take effect only after at least 30 days' prior email or in-account notice, unless an earlier change is required by law or necessary to address an urgent security risk.
If the Customer objects to a materially adverse change, it may notify Praxis before the change takes effect and terminate the materially affected Service. Praxis will refund prepaid fees attributable to the unused portion after termination. Continued use after the effective date constitutes acceptance. Non-material changes take effect when posted with an updated date.
Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil disorder, governmental action, utility or telecommunications failure, cyberattack not caused by failure to use reasonable safeguards, or failure of an essential provider. The affected party will use reasonable efforts to mitigate and resume performance. Payment obligations already due are not excused.
If a force majeure event materially prevents a paid Service for more than 30 consecutive days, either party may terminate the affected Service by notice, with a refund of prepaid fees for the unused period.
Legal notices to Praxis must be sent to legal@praxissystems.my and are effective when received. Praxis may send notices to the Customer's registered administrative or billing email or through the account. The Customer must keep those details current.
Routine operational messages, support replies and renewal notices may be sent electronically. Electronic acceptance and communications have the same effect as written communications to the extent permitted by applicable law.
The parties are independent contractors. Neither may bind the other. The Customer may not assign this agreement without Praxis's consent, not to be unreasonably withheld for a genuine corporate reorganisation. Praxis may assign it to an affiliate or successor in connection with a merger, reorganisation or sale, subject to continued protection of Customer Data.
If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective. A waiver must be in writing and applies only to the stated instance. These Terms, applicable Order Forms and the DPA are the entire agreement concerning the Services and supersede prior discussions, without excluding liability for fraud.
These Terms and non-contractual obligations arising from them are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Malaysia, with proceedings ordinarily brought in Kuala Lumpur unless applicable procedural law requires otherwise.
Questions about these Terms? Reach us through our contact form or at legal@praxissystems.my.
Seven applications on one knowledge engine — Praxis DPIA, Frontier, Privacy Audit, Breach, Schema, Passport and Integrity — built on Malaysia's PDPA for law firms, enterprise DPOs and the businesses that handle personal data.
